Last updated: March 8, 2026
These Terms of Service ("Terms") govern your access to and use of the CW Suite platform, website, and related services (collectively, the "Services") provided by CW Suite Inc. ("CW Suite," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.
CW Suite is a cloud-based enterprise software platform that provides integrated business management capabilities including, but not limited to, point of sale, inventory management, supply chain, financial management, human capital management, customer engagement, and analytics. The specific features and modules available to you depend on your subscription plan.
We reserve the right to modify, update, or discontinue any part of the Services at any time. We will provide reasonable notice for material changes that affect your use of the platform.
To use the Services, you must create an account and provide accurate, complete information. You are responsible for:
You must be at least 18 years old and have the legal authority to bind your organization to these Terms. If you are using the Services on behalf of a company or other entity, you represent that you are authorized to accept these Terms on its behalf.
CW Suite offers various subscription plans with different feature sets, usage limits, and pricing tiers. The details of your subscription are specified in your Order Form or the plan you selected during registration. Pricing is subject to change with 30 days written notice before your next renewal period.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period.
When using the Services, you agree to:
You retain all rights, title, and interest in your Customer Data. You grant us a limited license to use, process, and store your data solely for the purpose of providing the Services. Upon termination of your subscription, you may export your data for a period of 30 days, after which we may delete it in accordance with our data retention policies.
The Services, including all software, documentation, designs, trademarks, and content created by CW Suite, are our intellectual property or that of our licensors. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term. Nothing in these Terms transfers ownership of any intellectual property to you.
If you provide us with suggestions, ideas, or feedback about the Services, you grant us a worldwide, royalty-free, perpetual license to use, modify, and incorporate such feedback into our products and services without any obligation to you.
CW Suite commits to the following service levels for eligible subscription plans:
Service credits may be available for qualifying downtime events that fall below our uptime commitment. Details are specified in your Order Form or subscription agreement.
CW Suite provides technical support as part of your subscription. Support availability, channels, and response times vary by subscription plan:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CW SUITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
CW Suite warrants that the Services will perform substantially in accordance with our published documentation. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. You acknowledge that no software is entirely free from bugs or vulnerabilities.
You agree to indemnify, defend, and hold harmless CW Suite, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorney fees) arising out of your use of the Services, violation of these Terms, or infringement of any third-party rights.
Either party may terminate these Terms:
Upon termination, your right to access the Services ceases. We will make your data available for export for 30 days following termination. Provisions that by their nature should survive termination (including limitations of liability, indemnification, and intellectual property rights) will survive.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising out of or related to these Terms will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Wilmington, Delaware, unless the parties agree otherwise.
We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance by email or through the platform. Your continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you may terminate your subscription before the changes take effect.
If you have questions about these Terms of Service, please contact us: