CW Suite Inc. ("CW Suite," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services. Please read this policy carefully. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Create an account: Name, email address, phone number, company name, job title, and password.
- Subscribe to our services: Billing address, payment method details (processed through our PCI-compliant payment processor), and subscription preferences.
- Contact us: Any information you include in messages sent through our contact forms, live chat, or email.
- Request a demo: Name, email, company name, industry, number of locations, and any details about your business needs.
- Participate in surveys or promotions: Responses, feedback, and any information you choose to share.
1.2 Information Collected Automatically
When you access our website or platform, we automatically collect certain information, including:
- Device information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage data: Pages visited, features used, actions taken within the platform, time spent on pages, and navigation paths.
- Log data: Server logs including access times, error logs, and referral URLs.
- Location data: General geographic location inferred from your IP address.
1.3 Information From Third Parties
We may receive information about you from third-party sources, including:
- Business information from publicly available sources and data providers for B2B marketing purposes.
- Authentication information from single sign-on (SSO) providers if you choose to log in through a third-party service.
- Payment verification information from our payment processors.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provide, maintain, and improve our platform and services, including processing transactions, managing your account, and providing customer support.
- Personalization: To customize your experience, including dashboard configurations, recommended features, and relevant content.
- Communication: To send service-related notifications, respond to your inquiries, and provide technical support.
- Marketing: To send promotional materials, newsletters, and product updates. You can opt out of marketing communications at any time.
- Analytics: To analyze usage patterns, improve our platform, and develop new features based on how customers use CW Suite.
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with the following categories of recipients:
- Service providers: Third-party vendors who assist us in operating our platform, including cloud hosting providers, payment processors, email delivery services, and analytics tools. These providers are contractually obligated to protect your data.
- Business partners: Certified implementation partners and resellers, only when you engage with them directly or request their services.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction.
- With your consent: In any other circumstances where you have given explicit consent to share your information.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activity on our website. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data: Retained for the duration of your subscription and for 90 days after account termination, unless you request earlier deletion.
- Transaction data: Retained for 7 years to comply with financial reporting and tax obligations.
- Marketing data: Retained until you opt out or request deletion.
- Usage analytics: Aggregated and anonymized data may be retained indefinitely for product improvement purposes.
- Support records: Retained for 3 years after the last interaction for quality and training purposes.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Restriction: Request that we limit the processing of your personal information.
- Objection: Object to the processing of your personal information for marketing purposes.
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@cwsuite.com. We will respond to your request within 30 days.
7. Security Measures
We implement industry-standard security measures to protect your personal information:
- Encryption: All data is encrypted at rest using AES-256 and in transit using TLS 1.3.
- Access controls: Role-based access controls with multi-factor authentication for all employees.
- Infrastructure: Our platform is hosted on SOC 2 Type II certified infrastructure with geographic redundancy.
- Monitoring: Continuous security monitoring with automated threat detection and incident response.
- Assessments: Regular penetration testing and vulnerability assessments by independent security firms.
- Training: Mandatory security awareness training for all employees with annual recertification.
8. International Data Transfers
If you are accessing our services from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different country. We ensure that appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by relevant authorities and compliance with applicable data transfer frameworks.
9. Children's Privacy
CW Suite is designed for business use and is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you a notification via email. Your continued use of our services after any modifications constitutes acceptance of the updated policy.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
This privacy policy is effective as of March 1, 2026.