CW Suite LLC ("CW Suite," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or engage with our services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you:
- Create an account: Name, email address, phone number, company name, job title, and password.
- Subscribe to our services: Billing address, payment method details (processed through our PCI-compliant payment processor), and subscription preferences.
- Contact us: Any information you include in messages sent through our contact forms, live chat, or email.
- Request a demo: Name, email, company name, industry, number of locations, and any details about your business needs.
- Participate in surveys or promotions: Responses, feedback, and any information you choose to share.
1.2 Information Collected Automatically
When you access our website or platform, we automatically collect certain information, including:
- Device information: IP address, browser type and version, operating system, device type, and screen resolution.
- Usage data: Pages visited, features used, actions taken within the platform, time spent on pages, and navigation paths.
- Log data: Server logs including access times, error logs, and referral URLs.
- Location data: General geographic location inferred from your IP address.
1.3 Information From Third Parties
We may receive information about you from third-party sources, including:
- Business information from publicly available sources and data providers for B2B marketing purposes.
- Authentication information from single sign-on (SSO) providers if you choose to log in through a third-party service.
- Payment verification information from our payment processors.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provide, maintain, and improve our platform and services.
- Personalization: To customize your experience, including dashboard configurations and relevant content.
- Communication: To send service-related notifications, respond to inquiries, and provide technical support.
- Marketing: To send promotional materials, newsletters, and product updates. You can opt out at any time.
- Analytics: To analyze usage patterns, improve our platform, and develop new features.
- Security: To detect, prevent, and address technical issues, fraud, and unauthorized access.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers: Third-party vendors who assist us in operating our platform, contractually obligated to protect your data.
- Business partners: Certified implementation partners and resellers, only when you engage with them.
- Legal requirements: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets.
- With your consent: In any other circumstances where you have given explicit consent.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.
5. Data Retention
We retain your personal information for as long as necessary:
- Account data: Duration of subscription + 90 days after termination.
- Transaction data: 7 years for financial reporting and tax obligations.
- Marketing data: Until you opt out or request deletion.
- Usage analytics: Aggregated and anonymized data may be retained indefinitely.
- Support records: 3 years after the last interaction.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Restriction: Request that we limit the processing of your information.
- Objection: Object to the processing for marketing purposes.
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at contact@cwsuite.com. We will respond within 30 days.
7. Security Measures
- Encryption: AES-256 at rest and TLS 1.3 in transit.
- Access controls: Role-based access controls with multi-factor authentication.
- Infrastructure: Hardened cloud infrastructure with geographic redundancy.
- Monitoring: Continuous security monitoring with automated threat detection.
- Assessments: Regular penetration testing by independent security firms.
- Training: Mandatory security awareness training with annual recertification.
8. International Data Transfers
If you access our services from outside the country where our servers are located, your information may be transferred internationally. We ensure appropriate safeguards including Standard Contractual Clauses.
9. Children's Privacy
CW Suite is designed for business use and is not directed at children under 16. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy and, where appropriate, sending you a notification via email.
11. Contact Information
If you have questions regarding this Privacy Policy, please contact us:
This privacy policy is effective as of July 28, 2026.
