CW Suite
The Engine
Platform OverviewCW CoreCW AICW Digital EmployeesCW BrowserDeveloper Platform
Capabilities
Supply ChainSales & StorefrontCore FinanceCustomer EngagementSystem Setup & AdminHCM & Workforce
Commerce
Point of SaleRestaurant POSSales & Orders
Operations
Inventory ManagementPurchase ManagementComposer (BOM)RFID
Back Office
Finance & AccountingHuman ResourcesPrice ConnectView All Apps
Food ProductionDistributionRetail & E-commerceRestaurant & QSRThe Value Chain
BlogCase StudiesAboutCareersPartnersProfessional ServicesContact
PricingRequest Demo
The Engine
Platform OverviewCW CoreCW AICW Digital EmployeesCW BrowserDeveloper Platform
Capabilities
Supply ChainSales & StorefrontCore FinanceCustomer EngagementSystem Setup & AdminHCM & Workforce
Commerce
Point of SaleRestaurant POSSales & Orders
Operations
Inventory ManagementPurchase ManagementComposer (BOM)RFID
Back Office
Finance & AccountingHuman ResourcesPrice ConnectView All Apps
Food ProductionDistributionRetail & E-commerceRestaurant & QSRThe Value Chain
BlogCase StudiesAboutCareersPartnersProfessional ServicesContact
PricingRequest Demo
CW Suite

The AI Operating System for Commerce

From production floor to store floor

Platform

  • Platform Overview
  • CW Core
  • CW AI
  • CW Digital Employees
  • CW Browser
  • Developer Platform

Apps

  • Point of Sale
  • Inventory
  • Sales & Orders
  • Purchase
  • Finance
  • Restaurant POS
  • HR
  • Price Connect
  • Composer
  • RFID
  • → View All Apps

Industries

  • Food Production
  • Distribution
  • Retail & E-commerce
  • Restaurant & QSR

Solutions

  • Financial Management
  • Inventory & Warehouse
  • Unified Commerce

Company

  • About
  • Careers
  • Partners
  • Professional Services
  • Contact
  • Blog
  • Case Studies
  • Pricing

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Platform / Sales & Storefront

Unified Commerce
Retail, Wholesale, Online, and In-Store

One commerce engine that powers POS transactions, e-commerce orders, B2B sales, and multi-channel operations — with unified inventory, pricing, and customer data across every touchpoint.

See Commerce in ActionPlatform Overview
<1s

Transaction processing time

12+

Supported sales channels

99.9%

POS uptime with offline mode

360°

Unified customer view

POS Operations

A fast, reliable point-of-sale system built for high-volume environments. CW Suite POS handles complex transactions, split payments, discounts, and promotions — all while syncing in real time with inventory and finance.

  • Sub-second transaction processing with offline fallback capability
  • Multi-tender support: cash, card, mobile wallets, gift cards, store credit
  • Configurable screen layouts for retail, restaurant, and quick-service formats
  • Barcode scanning, RFID support, and manual SKU lookup
  • Real-time price and promotion engine with rule-based discounting
  • Shift management with cash drawer reconciliation and Z-reports
  • Customer lookup at POS for loyalty points, purchase history, and preferences
  • Integrated tipping, service charges, and tax calculation by jurisdiction

E-commerce Integration

Connect your online storefront to CW Suite for unified inventory, pricing, and order management. Whether you sell on your own site, marketplaces, or both — everything flows into a single system.

  • Real-time inventory sync across online and physical channels
  • Unified product catalog with channel-specific pricing and descriptions
  • Order routing and fulfillment logic for multi-location operations
  • Native integrations with Shopify, WooCommerce, and Magento
  • Marketplace connectors for Amazon, eBay, and regional platforms
  • Click-and-collect, ship-from-store, and BOPIS workflows
  • Online returns processing with store credit or refund automation

B2B Commerce

Serve wholesale, distribution, and institutional customers with a dedicated B2B commerce experience. Custom pricing, credit terms, bulk ordering, and account management — all within the same platform.

  • Customer-specific price lists with tiered volume discounts
  • Credit limit management with automated hold and approval workflows
  • Blanket orders with scheduled delivery and invoicing
  • B2B portal with self-service ordering, order tracking, and invoice access
  • Sales representative assignment with territory and account management
  • Quote-to-order conversion with negotiation tracking
  • Minimum order quantities and order increment enforcement

Order Management

From the moment a customer places an order to final delivery — CW Suite manages the full lifecycle. Multi-location fulfillment, backorder handling, and real-time status tracking keep your operations running smoothly.

  • Centralized order management across all sales channels
  • Intelligent order routing based on proximity, stock, and cost
  • Backorder management with customer notification automation
  • Order splitting and consolidation for multi-warehouse fulfillment
  • Pick, pack, and ship workflows with label generation
  • Real-time order status tracking for customers and staff
  • Delivery scheduling with route optimization for local delivery

Returns & Exchanges

Handle returns, exchanges, and refunds efficiently across all channels. CW Suite enforces your return policies, processes inventory back into stock, and manages the financial impact automatically.

  • Configurable return policies by product category, channel, and timeframe
  • Cross-channel returns: buy online, return in store (and vice versa)
  • Automated refund processing to original payment method or store credit
  • Defective goods workflow with vendor return authorization
  • Restocking logic with quality inspection before return to shelf
  • Return reason analytics for product and vendor performance improvement

Multi-Channel Selling

Manage products, pricing, promotions, and inventory across every channel from a single control center. CW Suite ensures consistency while allowing channel-specific strategies.

  • Unified product information management (PIM) across channels
  • Channel-specific pricing strategies with override capabilities
  • Centralized promotion engine with channel targeting
  • Inventory allocation rules by channel with reservation management
  • Consistent customer experience across touchpoints
  • Cross-channel analytics with attribution and performance comparison
Industry-Specific

Commerce by Industry

From factory storefronts to fine dining, CW Suite adapts its sales and commerce capabilities to match your industry's unique selling patterns.

Food Production

Food producers sell to distributors, retailers, food service operators, and sometimes direct to consumers. CW Suite manages B2B sales, contract pricing, and direct-to-consumer channels in one system.

  • B2B ordering portals for distributor and retailer customers
  • Contract pricing with volume commitments and periodic adjustments
  • Sample and trial order management for new product launches
  • Direct-to-consumer e-commerce with cold chain fulfillment
  • Trade show and farmer's market POS with mobile devices
  • Export order management with documentation and compliance

Distribution & Wholesale

Distributors serve diverse customer segments with complex pricing, credit terms, and delivery requirements. CW Suite handles the complexity while maintaining operational efficiency.

  • Customer-specific catalogs with negotiated pricing and terms
  • Route-based selling with mobile POS for delivery drivers
  • Cash-and-carry counter sales alongside wholesale operations
  • Consignment inventory management with customer-held stock
  • EDI integration for large retailer and chain accounts
  • Sales commission tracking with rep-level performance dashboards

Retail & E-commerce

Retailers need fast, reliable POS with seamless e-commerce integration. CW Suite delivers unified commerce — same inventory, same customer, same promotions — across every channel.

  • High-speed POS optimized for retail checkout flows
  • Endless aisle: sell from any location's inventory at any register
  • Loyalty program integration at POS with instant point redemption
  • Gift card management across physical and digital formats
  • Clienteling tools for associates to access customer preferences
  • Pop-up store and kiosk deployment with portable POS

Restaurant & QSR

Restaurant POS requires menu-driven ordering, kitchen display integration, and table management. CW Suite provides a purpose-built restaurant commerce experience.

  • Table-service POS with courses, modifiers, and special requests
  • QSR speed screens with combo building and upsell prompts
  • Kitchen display system (KDS) integration with order routing
  • Online ordering with delivery management and third-party integration
  • Catering and event order management with advance scheduling
  • Bar and beverage POS with tab management and happy hour pricing
CW Digital Employee

Your AI Store Manager

The Digital Store Manager monitors sales performance, optimizes staffing, manages promotions, and ensures every location is operating at peak efficiency.

Digital Store Manager

AutonomousSales & Operations

Monitors store performance metrics in real time, identifies underperforming products or locations, and recommends actions to improve sales, reduce waste, and optimize the customer experience.

Key Actions

  • Monitor real-time sales performance by location and channel
  • Identify slow-moving inventory and trigger markdown recommendations
  • Optimize staff scheduling based on predicted traffic patterns
  • Manage promotional campaigns and measure effectiveness
  • Flag transaction anomalies and potential shrinkage
  • Generate daily, weekly, and monthly performance reports
Connected Platform

Commerce That Connects Everything

Every sale, return, and order flows into the rest of CW Suite — inventory, finance, CRM, and beyond — in real time.

Payments

Integrated payment processing with PCI compliance and multi-tender support.

Inventory

Real-time stock updates on every sale, return, and transfer across locations.

Finance

Revenue recognition, tax collection, and daily sales journal entries — automated.

CRM & Loyalty

Customer data captured at every transaction for segmentation and engagement.

Promotions

Centralized promotion engine with real-time enforcement across all channels.

Warehouse

Order fulfillment triggers pick lists and shipping workflows automatically.

Why CW Suite

Commerce Advantages

What sets CW Suite apart from standalone POS systems, e-commerce platforms, or siloed commerce tools.

True Unified Commerce

Not just multi-channel — unified. One inventory, one customer record, one pricing engine across every touchpoint.

Intelligent Selling

Demand forecasting, dynamic pricing, and customer segmentation drive smarter sales decisions automatically.

Financial Integration

Every transaction posts to your general ledger in real time. No batch uploads, no reconciliation headaches.

Any Channel, Any Format

Retail POS, restaurant POS, B2B portals, e-commerce, marketplaces, and mobile — all from one platform.

Offline Capable

Keep selling even when connectivity drops. Transactions sync automatically when the connection is restored.

Real-Time Analytics

Live dashboards showing sales velocity, basket analysis, conversion rates, and channel performance.

See Unified Commerce in Action

Get a personalized demo showing how CW Suite powers sales across every channel in your industry.

Request a DemoTalk to Sales